CARES Certification File Standardization

One central aim of the CARES Program is to streamline operations by minimizing redundant and non-value-added tasks. By implementing a uniform layout for certification files, the program seeks to enhance automation and diminish the need to accommodate various file formats. This strategic move enables the AGO staff to redirect their efforts towards more productive endeavors. The standardized certification file layout has undergone a significant expansion from 43 to 176 data fields, a transformation that now caters to a wide array of Business Classes and Client Agencies. This expansion has paved the way for economies of scale, amplifying the program's efficiency.

Though the bare minimum requirement entails only five mandatory fields, Client Agencies are earnestly urged to populate as many fields as feasible. This proactive approach aids the AGO in efficiently collecting certified debt, which in turn bolsters the program's overall effectiveness.

Download the CARES Debt Manager Client Certification File
 

CARES Financial File Standardization

In addition to the standardization of incoming certification data, the CARES Debt Manager system has expanded our ability to exchange financial transaction data using a systematic approach. These new financial transaction file processes provide an exciting and much more efficient opportunity to exchange financial data between the AGO and Client Agencies.

With the development of the Client Financial Outbound (CFO) file process, the AGO is now able to send daily posted financial transaction notifications to those clients who wish to receive more frequent updates (above and beyond the weekly invoicing process). Conversely, through the development of the Client Financial Inbound (CFI) file process, Client Agencies now have the ability to provide systematic updates regarding Direct Payments they’ve received and/or certified balance adjustments which they would like to report to the AGO.

While the financial data exchanges are optional, Client Agencies are encouraged to consider their use as a potential means to limit manual prompting/reporting of certain types of financial transactions and/or adjustments.

CARES File Transfer Standardization

In terms of file transfer, the CARES Debt Manager mandates the utilization of the Secure File Transfer Protocol (SFTP), recognized as the gold standard in secure file transfers across industries. This protocol incorporates multiple layers of security measures at every vulnerable juncture during the file transfer process. Such stringent safeguards are put in place to ward off any potential theft of sensitive personal information. Moreover, the adoption of SFTP aligns with the AGO's commitment to maintain compliance with IRS regulations, ensuring a high level of data security and confidentiality throughout the file transfer procedures.

CARES Debt Manager Fit Portal