• How May We Help You?
    • Who Am I?
        Individuals & Families
      • Consumers
      • Military & Veterans
      • Seniors
      • Tipster
      • Victims
        Business & Economic Development
      • Background Check
      • Bingo
      • Collections
      • Professional Solicitors & Fundraisers
      • Services for Charities
      • Services for Business
        Law Enforcement
      • BCI
      • Concealed Carry
      • Missing Persons
      • Ohio Law Enforcement Gateway
      • OOCIC
      • OPOTA
      • Unsolved Homicides
        Legal Community
      • Antitrust
      • Ballot Initiatives
      • Outside Counsel
      • Prosecution
      • Sunshine Laws
        State & Local Government
      • Formal Opinions
      • Ohio School Threat Assessment Training
      • Services for Schools
    • What Do I Need?
        About the AGO
      • Dave Yost
      • Administration
      • History and Past AGs
      • Public Records Access
      • Regional Offices
      • Service Divisions
        Services
      • Background Check
      • Business
      • Collections
      • Concealed Carry
      • File a Consumer Complaint
      • Tobacco Enforcement
        Services
      • Law Enforcement
      • Legal Community
      • Pay Online
      • Reporting Criminal Histories
      • Search Complaints
      • Sex Offender Search
        Services
      • Bingo
      • Charities
      • Professional Solicitors & Fundraisers
      • Webcheck Locations
      • Ohio Sunshine Laws
        Training & Education
      • OPOTA Courses
      • Nonprofit Board Governance Webinars
      • Victim Service Provider Training
      • Request a Consumer Awareness Presentation
      • Online Sunshine Laws Training
  • Ohio Attorney General Home Page
  • Publications
  • FAQ
  • Media
  • Contact
Ohio Attorney General Office Logo
CARES Program
  • Introducing CARES

    The CARES Program will bring an essential upgrade to AGO debt collections, resulting in better experiences for all stakeholders.

    Learn More
  • The CARES priorities

    The collections-enhancement program is built on a desire to improve
    the experience of our clients, our partners and Ohioans in debt.

    Learn More
  • The CARES scope

    The multiyear project involves hundreds of stakeholders, requiring the creation of portals as well as interface improvements and more.

    Learn More
  • The CARES timeline

    Implementation of the new collections platform has three distinct stages, covering research, design and training/rollout.

    Learn More
  • The CARES team

    The team steering the CARES Program includes internal and external partners,
    and representatives stand ready to answer your questions.

    Learn More
  • In This Section
    • About
    • Priorities
    • Scope
    • Timeline
    • Resources
    • Contact the Team

Business > Collections > CARES Program > Resources

Resources

Below is additional information that might be helpful to CARES Program stakeholders, primarily clients and external partners of the Collections Enforcement Section of the Attorney General’s Office:


Meeting MaterialsCARES Debt Manager StandardsTraining Materials
2020
June

CARES Project Kickoff

Slides
2021
July

CARES Implementation Phase Kick-off

Slides
Breakout Slides
Video

September

CARES Program Update – Special Counsel Seminar

Slides
Video

October

CARES Program Rollout 1 Client Reporting Overview & Strategy

Slides
Video

December

CARES Program Update

Newsletter

2022
January

CARES Program Rollout 1 Client Certification File Layout & Submission

Slides
Video

February

CARES Program Rollout 1 Out-of-the-Box Reports

Slides

CARES Program Rollout 1 Client Certification File Layout & Submission TouchPoint

Slides
Video

April

CARES Program Rollout 1 Client Certification File Layout & Submission TouchPoint

Slides

CARES Program Update

Newsletter

May

CARES Program Rollout 1 Client Certification File Layout & Submission TouchPoint

Slides

June

CARES Program Rollout 1 Client Certification File Layout & Submission TouchPoint

Slides

July

CARES Program Rollout 1 Client Go-Live Readiness

Slides

2023
January

CARES Program Rollout 2 January 2023 Client Meeting

Slides
Video

February

CARES Program Rollout 2 February 2023 SC/TPV Meeting

Slides
Video

March

CARES Program Rollout 2 March 2023 Client Meeting

Slides
Video

April

CARES Program Rollout 2 April 2023 Client Meeting

Slides
Video

May

CARES Program Rollout 2 May 2023 Client Meeting

Slides
Video

2024
August

CARES Program Rollout 4 PTX Client Kick-off Meeting on 8/14/2024

Slides

CARES Program Rollout 4 PTAX Bi-Weekly Meeting on 8/28/2024

Slides

September

CARES Program Rollout 4 PTAX Bi-Weekly Meeting on 9/11/2024

Slides

CARES Program Rollout 4 PTAX Bi-Weekly Meeting on 9/25/2024

Slides

October

CARES Program Rollout 4 PTAX Bi-Weekly Meeting on 10/9/2024

Slides

November

CARES Program Rollout 4 PTAX Bi-Weekly Meeting on 11/6/2024

Slides

December

CARES Program Rollout 4 PTAX Monthly Touch Point on 12/4/2024

Slides

2025
January

CARES Program Rollout 4 PTAX Bi-Weekly Meeting on 1/8/2025

Slides

February

CARES Program Rollout 4 PTAX Bi-Weekly Meeting on 2/5/2025

Slides

CARES Program Rollout 4 PTAX Bi-Weekly Meeting on 2/26/2025

Slides

March

CARES Program Rollout 4 PTAX Bi-Weekly Meeting on 3/12/2025

Slides

CARES Program Rollout 4 PTAX Bi-Weekly Meeting on 3/26/2025

Slides
 

April

CARES Program Rollout 4 PTAX Bi-Weekly Meeting on 4/9/2025

Slides

CARES Program Rollout 4 PTAX Bi-Weekly Meeting on 4/23/2025

Slides
 

May

CARES Program Rollout 4 PTAX Bi-Weekly Meeting on 5/7/2025

Slides

CARES Certification File Standardization

One central aim of the CARES Program is to streamline operations by minimizing redundant and non-value-added tasks. By implementing a uniform layout for certification files, the program seeks to enhance automation and diminish the need to accommodate various file formats. This strategic move enables the AGO staff to redirect their efforts towards more productive endeavors. The standardized certification file layout has undergone a significant expansion from 43 to 176 data fields, a transformation that now caters to a wide array of Business Classes and Client Agencies. This expansion has paved the way for economies of scale, amplifying the program's efficiency.

Though the bare minimum requirement entails only five mandatory fields, Client Agencies are earnestly urged to populate as many fields as feasible. This proactive approach aids the AGO in efficiently collecting certified debt, which in turn bolsters the program's overall effectiveness.

Download the CARES Debt Manager Client Certification File

CARES File Transfer Standardization

In terms of file transfer, the CARES Debt Manager mandates the utilization of the Secure File Transfer Protocol (SFTP), recognized as the gold standard in secure file transfers across industries. This protocol incorporates multiple layers of security measures at every vulnerable juncture during the file transfer process. Such stringent safeguards are put in place to ward off any potential theft of sensitive personal information. Moreover, the adoption of SFTP aligns with the AGO's commitment to maintain compliance with IRS regulations, ensuring a high level of data security and confidentiality throughout the file transfer procedures.

CARES Debt Manager Fit Portal

Access Instructions

Favoriting Portal Link & Clearing Cache
 
Portal Training Material – Creditors
Creditor Training Session Video
 
Portal Training Material – Receivers
Receiver Training Session Video

County Clerk Liens Search Training


Access Debt Manager Fit Portal
 
    • Individuals & Families
    • Consumers
    • Military & Veterans
    • Parents
    • Seniors
    • Tipster
    • Victims
    • Task Force on Criminal Justice
      and Mental Illness
    • Business & Development
    • Background Check
    • Services for Bingo
    • Collections
    • Professional Solicitors & Fundraisers
    • Services for Charities
    • Services for Business
    • Law Enforcement
    • BCI
    • Concealed Carry
    • Missing Persons
    • Ohio Law Enforcement Gateway
    • OOCIC
    • OPOTA
    • SAK Annual Reporting
    • Unsolved Homicides
    • Legal Community
    • Antitrust
    • Ballot Initiatives
    • Outside Counsel
    • Prosecution
    • Sunshine Laws
    • State & Local Government
    • The Mount Vernon Project:
      School of Public Service
    • Formal Opinions
    • Ohio School Threat Assessment Training
    • Services for Schools


    • About the AGO
    • Dave Yost
    • Administration
    • Public Records Access
    • Regional Offices
    • Service Divisions
    • Services
    • Webcheck Locations
    • File a Consumer Complaint
    • File a Charitable Complaint
    • Charitable Registration
    • Tobacco Enforcement
    • Training & Education
    • Nonprofit Board
      Governance Webinars
    • Ohio's Charitable Registration System Webinars
    • Online Sunshine Laws Training
    • OPOTA Courses
    • Victim Service Provider Training
    • Media
    • Events
    • News Releases
    • Newsletters
    • Reports
    • Videos
    • Career & Employee Resources
    • AG Employee Portal
    • myOhio.gov
    • Job Opportunities
Protecting the Unprotected
  • Notice under the Americans with Disabilities Act
  •    |   
  • Privacy Statement
  •    |   
  • Ohio Checkbook
  • Subscribe
  • Facebook
  • Twitter
  • Instagram
  • YouTube