• How May We Help You?
    • Who Am I?
        Individuals & Families
      • Consumers
      • Military & Veterans
      • Seniors
      • Tipster
      • Victims
        Business & Economic Development
      • Background Check
      • Bingo
      • Collections
      • Professional Solicitors & Fundraisers
      • Services for Charities
      • Services for Business
        Law Enforcement
      • BCI
      • Concealed Carry
      • Missing Persons
      • Ohio Law Enforcement Gateway
      • OOCIC
      • OPOTA
      • Unsolved Homicides
        Legal Community
      • Antitrust
      • Ballot Initiatives
      • Outside Counsel
      • Prosecution
      • Sunshine Laws
        State & Local Government
      • Formal Opinions
      • Ohio School Threat Assessment Training
      • Services for Schools
    • What Do I Need?
        About the AGO
      • Dave Yost
      • Administration
      • History and Past AGs
      • Public Records Access
      • Regional Offices
      • Service Divisions
        Services
      • Background Check
      • Business
      • Collections
      • Concealed Carry
      • File a Consumer Complaint
      • Tobacco Enforcement
        Services
      • Law Enforcement
      • Legal Community
      • Pay Online
      • Reporting Criminal Histories
      • Search Complaints
      • Sex Offender Search
        Services
      • Bingo
      • Charities
      • Professional Solicitors & Fundraisers
      • Webcheck Locations
      • Ohio Sunshine Laws
        Training & Education
      • OPOTA Courses
      • Nonprofit Board Governance Webinars
      • Victim Service Provider Training
      • Request a Consumer Awareness Presentation
      • Online Sunshine Laws Training
  • Ohio Attorney General Home Page
  • Publications
  • FAQ
  • Media
  • Contact
Ohio Attorney General Office Logo
CARES Program
  • Introducing CARES

    The CARES Program will bring an essential upgrade to AGO debt collections, resulting in better experiences for all stakeholders.

    Learn More
  • The CARES priorities

    The collections-enhancement program is built on a desire to improve
    the experience of our clients, our partners and Ohioans in debt.

    Learn More
  • The CARES scope

    The multiyear project involves hundreds of stakeholders, requiring the creation of portals as well as interface improvements and more.

    Learn More
  • The CARES timeline

    Implementation of the new collections platform has three distinct stages, covering research, design and training/rollout.

    Learn More
  • The CARES team

    The team steering the CARES Program includes internal and external partners,
    and representatives stand ready to answer your questions.

    Learn More
  • In This Section
    • About
    • Priorities
    • Scope
    • Timeline
    • Resources
    • Contact the Team

Business > Collections > CARES Program > Priorities

CARES priorities

The Ohio Attorney General’s Office is committed to providing professional, effective services that maximize:

  • Recovery for our clients.
  • Protection for taxpayer-funded resources.
  • Service to indebted parties.

To do that, the office emphasizes courtesy and respect, fairness, reliability and responsiveness — all of which the CARES Program enhances.

Founded on the vision and the values outlined above, the CARES Program is supported by three “pillars”:

CARE Program

PeopleProcessesTechnology

Although we always prioritize revenue recovery for our clients, we also monitor, evaluate and continually improve:

  • The service experience for our clients, such as state agencies, universities and local governments.
  • The experience of our external partners (such as third-party vendors and Special Counsel) as well as the Collections Enforcement staff.
  • The indebted party’s experience.
 
  • We remove system elements that cause inefficiencies and focus on proven methods and best practices in debt collections.
  • We strategically review and manage accounts to ensure a balanced approach to customer and client service, as well as recovery.
  • We simplify our business rules, fee structures and processes for our external collection vendors.
 
  • We introduce a state-of-the-art collections system and supporting technology to streamline processes and address system limitations.
  • We engage with our clients to introduce technical solutions that align to the collections ecosystem allowing for the automation of manual processes.
  • We employ enhanced data-analytic capabilities to ensure sound decision-making.
    • Individuals & Families
    • Consumers
    • Military & Veterans
    • Parents
    • Seniors
    • Tipster
    • Victims
    • Task Force on Criminal Justice
      and Mental Illness
    • Business & Development
    • Background Check
    • Services for Bingo
    • Collections
    • Professional Solicitors & Fundraisers
    • Services for Charities
    • Services for Business
    • Law Enforcement
    • BCI
    • Concealed Carry
    • Missing Persons
    • Ohio Law Enforcement Gateway
    • OOCIC
    • OPOTA
    • SAK Annual Reporting
    • Unsolved Homicides
    • Legal Community
    • Antitrust
    • Ballot Initiatives
    • Outside Counsel
    • Prosecution
    • Sunshine Laws
    • State & Local Government
    • The Mount Vernon Project:
      School of Public Service
    • Formal Opinions
    • Ohio School Threat Assessment Training
    • Services for Schools


    • About the AGO
    • Dave Yost
    • Administration
    • Public Records Access
    • Regional Offices
    • Service Divisions
    • Services
    • Webcheck Locations
    • File a Consumer Complaint
    • File a Charitable Complaint
    • Charitable Registration
    • Tobacco Enforcement
    • Training & Education
    • Nonprofit Board
      Governance Webinars
    • Ohio's Charitable Registration System Webinars
    • Online Sunshine Laws Training
    • OPOTA Courses
    • Victim Service Provider Training
    • Media
    • Events
    • News Releases
    • Newsletters
    • Reports
    • Videos
    • Career & Employee Resources
    • AG Employee Portal
    • myOhio.gov
    • Job Opportunities
Protecting the Unprotected
  • Notice under the Americans with Disabilities Act
  •    |   
  • Privacy Statement
  •    |   
  • Ohio Checkbook
  • Subscribe
  • Facebook
  • Twitter
  • Instagram
  • YouTube