Bob has schizophrenia. Though he had just been released from a mental health hospital, he skipped his follow-up appointment and instead went to a grocery store, where he was shaking and harassing customers. His unruly behavior would typically have gotten him arrested. But, the officers who responded to the call took a different approach. They talked to Bob. They found out he hadn’t been taking his medications, and they got him to agree to meet with his case manager. The officers took Bob back to the hospital and then to his home for his medications. At Bob’s home, the situation escalated when he refused to take his medication and went for a knife.