If you’re planning to travel this upcoming holiday season, here’s some helpful information related to flights, hotels, car rentals and traveler’s insurance.
- Airline flight delays and cancellations: In April 2024, the U.S. Department of Transportation rolled out new rules that require automatic cash refunds to passengers who experience significantly delayed flights or flight cancellations. The rules took effect on Oct. 1, 2024, with compensation available for delays exceeding three hours for domestic flights and six hours for international flights.
- Hotel fees: Many hotels tack on extra fees (such as a “resort fee” or an “amenity fee”) which may not be clearly disclosed during the booking process. Be aware of such hidden costs and be sure to consider them when comparing hotel rates.
- Rental-car insurance and rights: Rental-car companies often offer additional insurance options for a fee. Be sure to check whether you’re already covered by your existing auto or homeowner’s insurance, or, if you’re a business traveler, through a business policy. Some credit cards also provide rental insurance or a collision damage waiver when the card is used to pay for the rental.
If a rental-car company doesn’t have the vehicle you reserved (no SUVs available, for example), ask the company to check another location or with a competitor for a comparable vehicle. This is generally standard industry practice.
- Travel insurance: Travel insurance can provide coverage for unexpected disruptions or accidents, but it typically costs 4-10% of the total trip price. Before purchasing travel insurance, check whether your credit card offers travel-related benefits. If not, shop around and compare policies to ensure you get the coverage you need at the best rate.
Planning ahead and knowing your rights can help ensure a smooth and enjoyable holiday travel experience. Safe travels!
Consumers who suspect a scam or an unfair business practice should contact the Ohio Attorney General’s Office at www.OhioProtects.org or 800-282-0515.