(CLEVELAND)—Ohio Attorney General Mike DeWine today announced a lawsuit against Murphy & Son, Inc, a Wickliffe-based roofing business charged with multiple violations of Ohio consumer law.
“This company offers to repair leaky roofs or provide similar services, but it routinely does a poor job, ignores consumer complaints, and fails to obtain proper permits or licenses,” DeWine said. “We’ve made several attempts to resolve these issues but the problems remain.”
Murphy & Son is located at 29910 Lakeland Blvd. in Wickliffe, Ohio.
According to complaints filed with the Ohio Attorney General’s Office and Better Business Bureau, consumers typically agree to pay Murphy & Son to fix minor roofing problems such as caulking. When the business comes to the consumers’ homes, the company then finds “major problems” that cost much more to repair. Following the repairs, roofs continue to leak or have other installation defects.
The Attorney General’s lawsuit charges Murphy & Son with violating the Ohio Consumer Sales Practices Act by performing shoddy work and failing to correct such work, and by accepting deposits for work without obtaining the proper permits. The lawsuit seeks injunctive relief, civil penalties, and consumer restitution.
Attorney General DeWine thanks the Better Business Bureau for its role in the case and encourages consumers to:
- Research businesses with the Ohio Attorney General’s Office and Better Business Bureau before signing a contract or making any payments.
- Ask for a written contract that details the work to be done, the time the project will take and its full cost.
- Obtain several estimates before selecting a contractor.
- Never pay for the work in cash or in full before the work is completed.
Consumers who believe they have been treated unfairly should file a complaint with the Ohio Attorney General’s Office at www.OhioAttorneyGeneral.gov or by calling 800-282-0515.
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Documents
Copy of Lawsuit (PDF)
Media Contacts
Lisa Hackley: 614-466-3840
Dan Tierney: 614-466-3840