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Refund Policies and Restocking Fees

Sellers are not required to have any specific type of return policy under Ohio law. However, if a store has a refund policy, it must be clearly and conspicuously posted (Ohio Revised Code Section 1345.03(B)(7)).

A refund policy may not be printed only on the receipt, because the consumer sees the receipt after the purchase has been made. If a seller does not have a refund policy posted, the consumer is entitled to a refund, if the consumer requests it.

Ohio law does not prohibit restocking fees, or fees for returning an item to the shelves. Nevertheless, sellers should clearly and conspicuously disclose any restocking fees before the consumer makes a purchase.