Providing service often puts public employees in direct conflict with difficult people because officers very often are interacting with citizens on the worst day of their lives. These situations can often escalate unnecessarily if proper techniques are not utilized, which is why officers need the tools and strategies to diffuse volatile situations.
OPOTA’s
Understanding and Working with Difficult People course is aimed at helping officers understand behaviors and attitudes that are common in times of difficulty. The course also provides suggested techniques for diffusing these difficult behaviors.
Topics covered in the course include:
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Identification of behavior types
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Strategies and tools for diffusing difficult behaviors
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Understanding the four primary interactive styles
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Exploration of tools and strategies for effective communications
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Practice and application
This one-day course will take place on Dec. 1 at OPOTA Richfield.
For more information on this course and to register,
click here.