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Introducing CARES

The CARES Program will bring an essential upgrade to AGO debt collections, resulting in better experiences for all stakeholders.
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The CARES priorities

The collections-enhancement program is built on a desire to improve
the experience of our clients, our partners and Ohioans in debt.
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The CARES scope

The multiyear project involves hundreds of stakeholders, requiring the creation of portals as well as interface improvements and more.
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The CARES timeline

Implementation of the new collections platform has three distinct stages, covering research, design and training/rollout.
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The CARES team

The team steering the CARES Program includes internal and external partners,
and representatives stand ready to answer your questions.
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Contact the team

Have questions, feedback or concerns? Please email the AGO’s CARES Program Team at AGOCARES@OhioAGO.gov. Program leaders regularly check the mailbox and aim to provide accurate and timely responses.

IMPORTANT NOTE: The CARES inbox is intended for Program communication only. If you need to contact Collections Enforcement directly or another section of the Attorney General’s Office, try:

Collections Enforcement: 888-301-8885
AGO Help Center: 800-282-0515

Collections Enforcement leaders

Lucas Ward | Section Chief

Ward oversees the Ohio Attorney General’s Collections Enforcement Section. He joined the office in 2004 as an Assistant Attorney General representing dozens of state agencies and public universities in collections and insolvency-related matters, including foreclosures, bankruptcies and receiverships. In 2013, Ward became the Attorney General’s Compliance Officer responsible for securing federal tax information, which involved implementing a compliance program and serving as the primary liaison between the Attorney General and the IRS. The next year, Ward joined Collections Enforcement; he was promoted to Section Chief in 2019. He received his bachelor’s degree in English from Denison University in 2000 and his law degree from The Ohio State University in 2003.
Bill Cahill | Assistant Section Chief

Cahill joined the Attorney General’s Collections Enforcement Section as Assistant Section Chief in 2019. He was no stranger to the office, having previously served several stints spanning more than 26 years, including as Collections Enforcement’s Director of Non-Legal Operations and Deputy Director of Office Operations. Cahill has also worked for the Auditor of State and the Ohio Department of Developmental Disabilities. At the former, he managed the Project Management Office and oversaw the deployment of 100 major and minor projects within a four-year period.

CARES Program Team

The CARES Program Team is a multilayered collection of stakeholders representing the substantial scope of the CARES Program. The organizational chart below (click on it to magnify the size) reflects the structure of the team. Click the expandable sections below the organizational chart for more detailed team lists.

Executive Steering Committee

Program Management Team

IT Transformation Team

Business Transformation Team

Consulting Partners

Introducing CARES

The CARES priorities

The CARES scope

The CARES timeline

The CARES team

Contact the team

Collections Enforcement leaders

CARES Program Team

Collections Enforcement Subject Matter Experts

C&R Software

Deloitte Organizational Change Management Team