(COLUMBUS, Ohio) – Ohio Attorney General Mike DeWine today announced a lawsuit against basement window seller Best Choice Industries LLC, operating as Best Choice Egress Windows, for multiple violations of Ohio consumer law, including failure to deliver.
“This company sold basement egress windows online and through other advertisements,” Attorney General DeWine said. “After consumers paid hundreds of dollars, the business either failed to deliver the windows or it installed windows that leaked. We have tried to resolve the problems, but the owner stopped communicating with our office.”
Best Choice Industries LLC, which does business as Best Choice Egress Windows, is a Columbus-based company that provides basement windows, window accessories, and window installation online and through advertisements on TV, radio, and in the newspaper.
In complaints filed with the Ohio Attorney General’s Office, consumers say they paid the company for windows they never received, or that the company installed windows that leak when it rains. In some cases consumers paid in full or made large down payments, but never heard from the company again.
According to the Attorney General’s lawsuit, the business also misrepresented that it was accredited by the Better Business Bureau (BBB). The BBB gives the business an “F” rating.
The lawsuit charges the business and its owner Daniel Perley with multiple violations of Ohio’s Consumer Sales Practices Act, including failure to deliver, providing shoddy services, making misrepresentations about its services, and violating the Deposits Rule. It also charges the business with violating the Home Solicitation Sales Act by failing to provide notice of consumers’ right to cancel. The lawsuit seeks injunctive relief, consumer restitution, and civil penalties.
In light of this lawsuit, Attorney General DeWine reminds consumers to:
- Research a business with the Ohio Attorney General’s Office and Better Business Bureau before making any payments.
- Remember that you have three business days to cancel most contracts you sign in your home. Cancellations must be in writing.
- When buying online, consider using a credit card, if possible. Paying with a credit card allows you to dispute unauthorized charges.
Consumers who believe they have been treated unfairly should file a complaint with the Ohio Attorney General’s Office at www.OhioAttorneyGeneral.gov or 800-282-0515.
Lisa Hackley: 614-466-3840
Dan Tierney: 614-466-3840
Copy of Lawsuit (PDF)